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Creating A User Account

A "User Account" consists of just a User Name, a Password and a valid email address. That's it! It only takes a minute to set up but it is important because you will need to be logged in to download your videos and charts, after payment has been made, as well as being able to use the Drums The Word forum.

You can create a new user account by clicking on the "Create New Account" link just under the block labeled "User login" (click image on the left to enlarge and view).

Alternatively, during the check out process when you pay for your items, you can create a new user account by entering a valid email address in the box marked in the image on the right (click to enlarge). This is the email address used to send your new account details too after, so you must have access to it.

Choose a password for your new account and enter this just below where you entered your valid email address. This is explained further in the "Creating & Confirming Your Order" section below.

Your new user name and password will be emailed to you instantly. Quick, easy and no need to wait!

Creating & Confirming Your Order

Items are purchased through the website by adding them to your "Shopping Cart" in much the same way you would on the "Amazon" shopping website. You can view the items in your shopping basket at any time by selecting the "View cart" menu option in the "Shopping Cart" block, as shown in the image (click to enlarge).

Once you are ready to pay for your items and start downloading your purchases you can select the "Checkout" option, also shown in the image on the left. You can confirm or cancel your order at any time during the process.

You will then be taken to the "Checkout" screen. You have two possible options to choose from next depending on whether you've shopped with us before. Select which of the two options best suits you.

1. You already have a "User Account" with Drums The Word

In this case just enter the valid email address you originally chose into the space provided, under the "Customer Information" section, as seen in the image to the left (click to enlarge). If you are already logged into the website then this will have been completed for you automatically.

There is no need to enter your Drums The Word password. This is only necessary when creating a brand new "User Account".

At the bottom of the screen you can then select the payment method you wish to pay for your items, as shown in the image above right (click to enlarge). The "Payment Methods" are explained fully in the "Paying For Your Order" section further on below.

You are now ready to skip to the "Paying For Your Order" section.

2. You need to create a brand new "User Account" with Drums The Word

This is also explained in the "Creating a User Account" section at the top of this page but for the sake of simplicity it will be explained again. To create a new "User Account" simply enter a valid email address into the box indicated in the image on the left (click to enlarge). This is the email address that your new details will be sent too after so you must have access to it.

Once you have entered your valid email address you can then enter a password in the boxes just below, as indicated in the image to the right (click to enlarge). The password needs to be confirmed by entering it into the two separate boxes provided.

At the bottom of the screen you can then select the payment method you wish to purchase your items with. "Payment Methods" are explained fully in the "Paying For Your Order" section next.

You are now ready to skip to the "Paying For Your Order" section.

Paying For Your Order

Once your user details have been entered, as explained in the "Creating & Confirming Your Order" section above, you are asked to choose a "Payment Method" at the bottom of the screen, as seen in the image to the left (click to enlarge).

You have two payment options available. They are either pay by check through the post or via PayPal over the Internet. These two payment options are explained fully next.

1. PayPal

Select this option if you wish to pay for your purchases using your debit/credit card or with an existing PayPal account. You do NOT need a PayPal account to pay using your debit or credit cards, this is explained in point a) below.

All payments made through PayPal are 100% safe and reliable. Nobody, including the owner of this website, has access to your payment card and account details...EVER!

PayPal is the Internet's No.1 payment service and accepts the following forms of card payment.

Once you have selected "PayPal" as your "Payment Method" select the "Review Order" button at the bottom of the screen and then the "Submit Order" button at the bottom of the following screen. You will then be redirected to the PayPal website automatically.

You now have two choices for payment and they are as follows.

a) Pay using your debit/credit card

If you do not have a PayPal account then you can pay using your debit or credit card by clicking the "Continue" link in the bottom left of the PayPal screen, as indicated in the image to the left (click to enlarge).

You will then be prompted to enter your personal and card details into PayPal before being asked to confirm your order. Simply follow the on screen instructions to continue.

Once your order has been confirmed through PayPal you will then be emailed with your order details. A separate email will be sent to you containing any new Drums The Word "User Account" details you may have created during the "Checkout" process.

Again, it's worth pointing out that PayPal is 100% safe and reliable and your personal details will NEVER be shared with anyone else!

You are now ready to start downloading your purchased drum videos and charts. This is explained fully in the "Downloading & Managing Your Purchases" section further on below.

You are now ready to skip to the "Downloading & Managing Your Purchases" section.

b) Pay using your PayPal account

If you already have a PayPal account then enter your PayPal username and password into the boxes provided to the right of the PayPal screen, as indicated in the image on the left (click the image to enlarge). Then select the "Log In" button to continue.

You will then be prompted to confirm your order. Simply follow the on screen instructions.

Once your order has been confirmed through PayPal you will then be emailed with your order details. A separate email will be sent to you containing any new Drums The Word "User Account" details you may have created during the "Checkout" process.

You are now ready to start downloading your purchased drum videos and charts. This is explained fully in the "Downloading & Managing Your Purchases" section further on below.

You are now ready to skip to the "Downloading & Managing Your Purchases" section.

2. Check Or Money Order

Select this option if you wish to pay via a check rather than paying electronically online using PayPal. This option will require you to post Mr Robert Litten (owner) a personal check at his home address in Hampshire, England.

Only once the check has been cleared will the order be made available for you to download. Check's can take up to five working days to clear in a bank account so your patience may be required. You can post your check at any time but please give enough time for it to be delivered, especially around bank holidays and Christmas time.

The address you need to post your check too is shown below. Please make them payable to "Mr Robert Litten".

Select the "Review Order" button at the bottom of the screen and simply follow the on screen instructions to complete your order. Once your order has been completed you will then be emailed to confirm your order details. A separate email will be sent to you containing any new "User Account" details you may have created during the "Checkout" process.

Once your check has been received and cleared, an email will be sent to you containing links to your files for downloading. You are now ready to start downloading your purchased drum videos and charts. This is explained fully in the "Downloading & Managing Your Purchases" section next.

Downloading & Managing Your Purchases

1. Downloading your files outside the website using the "Order" automated email

Once payment has been completed through PayPal or a check has cleared, you will receive an automated email containing links to your downloadable videos and charts with the email title "File Downloads For Order# ***".

If you click on the links contained in this email you will then be prompted to either open the file directly or to save the file to your hard drive. It is recommended that you select to save the file rather than just opening it.

The downloading process will then begin which can take up to couple of minutes depending on the speed of your Internet connection. Do not cancel this process whilst the files are downloading.

If you clicked on these email links while you were NOT logged into the website with your "User Account" details then you will receive an "Access Denied" message. You will need to login to actually download your files. Simply log into the website with your user name and password in the boxes provided under block entitled "User login".

2. Downloading your files within the website using your online "User Account"

Once you are logged into the website you can access, view and download your files at any time by selecting the "My Account" menu option, as indicated in the image on the left (click to enlarge). Note: Your "User Name" will appear at the top of the menu in place of the word "DrumAce".

From the "My Account" screen you can view details for all of your orders by selecting the "Orders" tab as well as changing your user details by selecting the "Edit" tab.

To view and download your files simply select the "Files" tab. Click on the "Filename" of each product to start the download process. You will then be prompted to either open the file directly or to save the file to your hard drive. It is recommended that you select to save the file to your hard disk rather than just opening it.

The downloading process will then begin which can take up to couple of minutes depending on the speed of your Internet connection. Do not cancel this process whilst the files are downloading.

Payment Guarantee

Drums The Word is proud to offer the following money back guarantee with ALL of it's online purchases. No risk, no worries, no problem!

Viewing & Opening the PDF Files

In order to open and view all of the drum charts and help books, supplied with most orders, you will need to download and install a free copy of Adobe Acrobat. Acrobat is a program which allows electronic documents to be viewed and shared easily and safely over the web. It's totally free and is the Internet's No.1 document viewer. Millions of users trust it all over the world!

1. Visit http://get.adobe.com/uk/reader/ to be taken to the Adobe Reader download page.

2. Press the "Download now" button and follow the on screen instructions.

3. Done! The download is a small file and only takes a couple of minutes to complete.

Once the install has completed you will then be able to view all documents using Adobe Reader that end with the file extension ".pdf".

Viewing & Opening the .Mp4 Video Files

All of the videos you purchase and download on Drums The Word come in the .mp4 format. This means that they can be played by both PC and MC computers as well as on most mobile phone devices.

The .mp4 videos are highly compatible with most computers but just in case you are having difficulty in playing them then I recommend you download the quick and free to use “VLC” Video Player at http://www.videolan.org/vlc/.

This video player is superb and will play ANY video file in the world, including .mp4 of course.

It's totally FREE and very reliable so simply download the player and follow the on screen instructions. You then open your video file with the VLC player and you're away!