DrumsTheWord.com Questions

What do I get when I order the Subscription?

Instant online access, 24/7, to 100s full-song video drum lessons and fully transcribed drum charts. You’ll get over 100 hours of on-demand video lessons, a new live lesson every week and access to the DrumsTheWord community forum.

What skill level is required before I can start these lessons?

No previous experience is required. It doesn’t matter if you are a complete beginner or an experienced musician looking to improve – with more than 100 songs and new lessons every week, there’s something for everybody!

What styles of drumming do you teach in your lessons?

DrumsTheWord features many different styles in music, including Rock, Metal, Jazz and Pop!

Is DrumsTheWord available in my country?

Yes! DrumsTheWord is available worldwide, to anyone who has an internet connection.

What internet speed is required to use the DrumsTheWord members area?

DrumsTheWord.com was built to work on any standard internet connection! For videos, a download speed of 400 kilobits per second will work great.

Can I download the video lessons and sheet musics?

Yes! The lessons can be either streamed or downloaded from inside the DrumsTheWord members area!

Is there any contract with DrumsTheWord?

No, you can cancel at any time to immediately stop any future payments.

How do I access the online members area?

Once you have placed an order that includes online-access – you will receive a confirmation email with a link to the members website and details on how you can login. This e-mail is not the same as your payment receipt, and it will arrive separately of that message.
Note: In rare situations, over-aggressive e-mail filters can block this important email message. Please check the spam folder in your email program to see if it landed there. If you cannot find it – please contact customer support for information on how you can get access to to the members area. We’re very sorry for this inconvenience, and we continue to look for ways to limit or eliminate these unfortunate issues.

Do the video lessons work on Windows/Mac?

Yes, the lessons are compatible with both Windows and Mac computers. They were also designed to be compatible with mobile devices like the iPad, iPhone, Android phones, and tablets.


“DrumMasters” DVD Pack Questions

Is this DVD Pack suitable for beginners?

Yes! With more than 100 songs and new lessons every week, there’s something for everybody!

What’s the difference between a Subscription and the DVD Pack?

The DVD Pack only contains the material advertised. The subscription contains access to all the materials including new lessons added over the subscription period.

What country or region are the physical DVDs able to be played in?

All of the DVDs are 100% region-free and will play in any standard DVD player worldwide.

Can I download training pack videos to my computer?

No. This product is a physical DVD pack only.


Shipping Questions

Are you able to ship to my country? How much does it cost?

We ship to all major countries worldwide. Our flat-rate shipping costs are based on weight, starting at £3 to £5 for UK>Canada and £7 internationally.

How long does shipping normally take (Europe/International)?

Shipping times can vary, but are generally 7-14 business days.

What shipping methods do you use, and where do you ship from?

We ship using Royal Mail orders. Our offices are located in England, UK.


Payment/Financing Questions

How does the 30-day money back guarantee work?

We want you to be 100% satisfied with your drum lessons. If you are unhappy for any reason, simply contact DrumsTheWord within 30 days of your purchase to close your account and get a full refund. No hassles.

Can I order drum lessons without using a credit card?

Yes! You can also order using PayPal. If you would like to arrange alternative payment methods, please email us using the contact information on this website.

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